questions

Frequently Asked Questions

?How do I receive my ticket from the website (My Agency)

After payment, please wait a moment for the option to receive your ticket to appear. Then, by clicking on it, you can download and receive your ticket. Additionally, if you provided your email address during the initial ticket purchase, the ticket will be sent to your email upon completion of the purchase. Note that you can always log in to your account and view the list of orders and tickets you have purchased under the "Order List" and "Ticket Refund" sections

?How do I log into my account

You can log into your account by entering your mobile phone number and receiving a one-time code

?How much baggage can I take on an international flight

The amount of baggage you can bring depends on the airline, type of ticket, and flight class. When booking online, the "Baggage" section will show the allowed baggage amount for each flight. Baggage allowances are indicated either in kilograms or by piece count (pc)

?How is excess baggage charged

Excess baggage fees depend on your airline and will be charged at the airport at the time of your flight

?What items can I carry with me inside the airplane

Passengers are allowed to bring one carry-on bag, a book, a blanket or sheet, a camera, magazines and newspapers, baby food, and other artificial limbs such as prosthetic arms or legs

?Are items like baby strollers considered excess baggage

Baby strollers are collected free of charge before the flight and are returned to you upon landing

?Is it possible to change a ticket

Changing the time, date, or route of a flight depends entirely on the airline's or charterer's policies. If changes are not allowed by the airline or charterer, you can cancel the current flight by paying a cancellation fee and book the desired flight

?How is the cancellation fee for a flight calculated

Cancellation fees for charter flights are typically non-refundable, while cancellation fees for scheduled flights are calculated according to each airline's specific rules. It is recommended to cancel your flight as early as possible, as the cancellation fee generally increases as the flight date approaches

?What documents are required to board the airplane

You need to present your ticket (either a printed version or a digital copy on your mobile phone or tablet) and a valid form of identification (such as an ID card, national ID card, driver’s license, or passport) to the relevant personnel